Lemonade Pet Insurance Review
Lemonade pet insurance company is an up-and-coming insurer offering a variety of flexible policy options at an incredibly low price point in the US market: $10 per month!
Lemonade offers several pricing plans with an annual deductible and coinsurance, as well as various policy limits. You can also add additional coverages to reduce your premium cost, and the carrier offers several preventative care packages to help you save money in the long run.
Basic Pet Insurance with Lemonade
The standard Lemonade policy covers vet visits and medications related to accidents or illnesses, with optional coverages for behavioral problems and dental injuries. It also offers preventative care like annual wellness exams and internal parasite tests.
Preventative care includes an annual wellness exam, fecal test, three vaccines, and internal parasite or heartworm screening. It also covers medication for fleas and ticks as well as a routine dental cleaning.
Customer service is available 24 hours a day, 7 days a week through email and the Lemonade app. Additionally, you can reach a live person by dialing the provided phone number for assistance.
Claims are processed quickly and efficiently by the carrier's AI-driven chatbot, with approximately 30% of claims approved and paid within seconds.
Lemonade's app
Lemonade's app makes submitting and processing claims on the go a breeze, making it ideal for busy pet parents. Once approved, your reimbursement will be deposited directly into your bank account.
Most claims are reimbursed within minutes, giving you access to cash quickly. Furthermore, The Lemonade app provides round-the-clock medical advice from a team of veterinary experts.
Lemonade pet insurance company has earned a well-deserved reputation for customer service, with numerous online reviews attesting to its dependability and trustworthiness. Unfortunately, some customers have reported experiencing denials for certain conditions which can be confusing and frustrating.
Lemonade has received several complaints on both the Better Business Bureau website and Trustpilot, yet the company has taken steps to resolve them. Overall, they seem to do an admirable job of handling complaints and ensuring their customer service representatives provide quality assistance.
Reviewer complaints against Lemonade often revolve around billing issues, and the company is taking steps to address these concerns.
Lemonade's basic policy is an ideal choice for many pets, but it may not meet the needs of those seeking more comprehensive coverage for things like physical therapy and vet visits. This is because Lemonade's base policy doesn't cover many common add-ons that can be pricey.
The company offers an extended accident and illness package that can cover physical treatments and vet visits for eligible cases. Additionally, it covers fees if your pet is on a waitlist to receive treatment from a veterinarian, which can be especially beneficial to dogs or cats with chronic illnesses.
